Request deletion of your Next Knock account and associated data.

How to request deletion

1. Email info.aions@gmail.com from the Google email address connected to your Next Knock account.
2. Use the subject Next Knock account deletion request.
3. State whether the account is a student or host/manager account. Do not send your password or Google verification codes.
4. We may reply to the account email to verify ownership before completing the request.

Data deleted with the account

After verification, we will delete or anonymize the account profile and associated personal details, authentication sessions, saved listings and searches, notification preferences, messages where removal is technically and legally permitted, and uploaded verification documents. Host listing content and uploaded listing images will be removed or disconnected from the deleted account.

Data that may be retained

Limited booking, transaction, dispute, fraud-prevention, moderation, security, and legal-compliance records may be retained only for as long as reasonably required. Where possible, retained records are minimized or anonymized and are not used to keep the deleted account active.

Processing time

We aim to acknowledge requests promptly and complete verified deletion requests within 30 days, unless a longer period is required by law or a documented security, fraud, or dispute investigation.

Delete specific data without deleting the account

You may use the same email process to request deletion of specific optional profile information, uploaded verification documents, listing images, or other user-provided content. Some records may need to be retained for active bookings, disputes, safety, or legal obligations.